I just wanted to call out again the excellent job Kim Dumas performed on my recent purchase of a used 2018 Monterey 355 SY that was located in Gig Harbor, WA. Currently, the boat is en route to San Diego via truck.

I won’t buy or sell a boat without a professional boat broker. And that is how Kim performs. She knows I have super high standards and am detailed-oriented. Since she helped me sell my previous boat in April 2021, she’s endured my boat shopping over the last 1 ½ years. She never questioned why I asked many questions of the selling broker through her.  She made sure that the selling broker would answer the questions---and if the answers weren’t sufficient, Kim never complained nor told me to lower my standards when I moved on to another vessel.

I am glad that she focuses on the brokerage business within OneWater.   Sure, new boats are nice, but there is always a secondary and tertiary market. And just as Sewell wrote in his book Customers for Life, it is so important to create and maintain those relationships because of the cost to acquire a new customer versus the cost to maintain a current customer. Kim understands that well.

My appreciation for the job that Kim Dumas performed on this purchase.  

Mike was absolutely amazing to deal with. He is a true professional and on top of everything. If you are looking to buy or sell, Mike would be a great advocate, and get your transaction handled proficiently.

I write to thank you for introducing Tom Hugh-Jones to me and my father. Tom was the perfect mix of knowledge and experience to provide guidance and arrange for a successful transition for our specific needs. As my father is 92, Tom was fantastic working with him in both patience and needed guidance that provides one with confidence. That extends to me as well; his balancing a son that was trying to help. We both could not be more happy with Tom's efforts and the transition to a new owner at this stage of both our lives. I will be with my father over Christmas and back again to take him to Mammoth Lakes in March. Good times still to be had.

Thank you kindly for helping my Dad through the paperwork...and all efforts on the journey. Your patience, kindness, and understanding with both of us will always be sincerely appreciated.